About
Volunteers are needed for United Way of Central Alabama's 2-1-1 Call Center. Like helping people? Like talking on the phone? After attending in-person training, you can volunteer from the comfort of your home during set hours (weekdays between 8 am - 4:30 pm).
UWCA’s 2-1-1 Call Center provides information and referrals to people who need assistance, serving as the entry point to various UWCA programs and community agencies in Central Alabama. 2-1-1 draws from an evolving database of resources with more than 800 providers at 1,700 service points in the six-county region. Volunteer opportunities can be performed remotely.
Volunteer Responsibilities
- Answer UWCA 2-1-1 Information & Referral line promptly and with excellent customer service skills
- Assess caller’s challenges and determine appropriate community-based services/referrals through an easy-to-use on-line database
- Interpret referral resources to caller to ensure that the caller understands how that referral can help them
- Document call meeting 211 program guidelines
Knowledge & Skills:
Volunteer should possess good written, oral and computer skills including using the internet and email.
Requirements:
*Volunteers will be required to attend 2 hours of in-person training (onsite at the 2-1-1 Call Center) before they are eligible to volunteer remotely.
Other requirements:
- Completed background check
- Laptop/Home Computer
- Phone
- Internet
Successful background check, volunteer waiver, confidentiality agreement, and in-person training are required before volunteers can sign up for a shift.