2-1-1 Call Center Operator - General Interest

Open Opportunity

About

Volunteers are needed for United Way of Central Alabama's 2-1-1 Call Center.  Like helping people?  Like talking on the phone?  After attending in-person training, you can volunteer from the comfort of your home during set hours (weekdays between 8 am - 4:30 pm).

UWCA’s 2-1-1 Call Center provides information and referrals to people who need assistance, serving as the entry point to various UWCA programs and community agencies in Central Alabama.  2-1-1 draws from an evolving database of resources with more than 800 providers at 1,700 service points in the six-county region. Volunteer opportunities can be performed remotely.

Volunteer Responsibilities   

  •  Answer UWCA 2-1-1 Information & Referral line promptly and with excellent customer service   skills
  • Assess caller’s challenges and determine appropriate community-based services/referrals through an easy-to-use on-line database
  • Interpret referral resources to caller to ensure that the caller understands how that referral can help them
  • Document call meeting 211 program guidelines

Knowledge & Skills:

Volunteer should possess good written, oral and computer skills including using the internet and email.  

 Requirements:

*Volunteers will be required to attend 2 hours of in-person training (onsite at the 2-1-1 Call Center) before they are eligible to volunteer remotely.  

Other requirements:

  • Completed background check
  • Laptop/Home Computer
  • Phone
  • Internet

 

Positions
6 Remaining
Registration
Opens Jun 27, 2022 12:00pm
Age Limit
18 and up
Requirements
Background check, Training, Other
Requirement Details

Successful background check, volunteer waiver, confidentiality agreement, and in-person training are required before volunteers can sign up for a shift.

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